We are proud of our commitment to customer service and rely on repeat business and customer satisfaction to fuel our growth. Below are some comments our customers have made about our service.
In the 3 months I've been using OzForex I've saved $1000's compared to what I was paying on international transfers at one of the big 4 banks. It is quick, easy and very simple to use, I wish that I'd found it years ago! I can recommend to anyone who does overseas transfers."
"I always realised that banks charge plenty of fees - so when my bank told me they would charge a $30 fee to transfer money to a family member overseas I didn't blink. Then they told me the amount that my transfer would deposit in the overseas account - that's the number that made me think again!! Then I talked to a friend who put me onto OzForex. I'm acting as executor for a family estate and the sums I'm moving are significant. We have save thousands and thousands of dollars!!!
The service is professional and attentive - frankly, no bank I've ever used has a comparable level of service. If you're moving money overseas and you're not using OzForex then you're simply pouring money down the drain."
"Usually things that seem too good to be true, generally are. You are the exception that proves the rule. Thank you so much for transferring money to Canada for me at such a good exchange rate. The recipient is delighted and so am I. I will never send money through a major bank again. I was really impressed with your staff who were exceptionally patient in helping me make the transfer."
"I have been a client of Ozforex for over a year and I just wanted to say thank you to the staff at Ozforex for all the support and courteous help I have received each time I have dealt with you guys. On at least 3 occasions your staff have personally called over the past year when there were a few minor details that needed attention and the help I received was very re assuring.
I have made about twenty transfers to my own account and to my wife’s account in Thailand over the past sixteen months and every transaction has been quick, efficient and never one ounce of trouble. The last two transfers were for our new vehicle and 7 Rai of land and honestly I would never have entrusted anyone else with this amount of money but you guys and these days once I click that confirm box I now forget about it until I get your confirmation emails.
I still occasionally check the exchange rates offered by other institutions and I am yet to find any other company that matches Ozforex rates and that is great but without that confidence in trouble free delivery that your company and staff supplies I can assure you that I would deal elsewhere, so once again, thank you."
"Fast, efficient service straight from my desktop PC. No more standing in the bank queue - that's a real bonus - not to mention the very competitive rates on offer everyday. Thanks OzForex - the small guys win again !"
"I do everything from my PC in Perth, and can also do transactions over the internet when in India. It’s incredibly simple and no fuss, plus the rates are better and TT costs are cheaper than the banks. OzForex provides a 5 star service that’s very rare to find these days."
"Having just relocated my family from Sydney to London, OzForex was invaluable in providing hassle-free currency conversion to assist our move. Not only were their rates by far the best we could find, the customer service was excellent and the process simple and trouble free. The website is a great source of forex information for the every-day person, offering easy to understand conversion tools and exchange rates. We will be using OzForex regularly to transfer funds home and would recommend them to anyone who wants great rates and avoid the poor service offered to small customers by the big banks."
"I have found OzForex to be easier, faster and cheaper than using a bank solution to moving money internationally. The service is reliable and very quick. Add to that the staff being helpful and friendly and I see no reason to use any other solution."
"I am completely happy with the OzForex service. The payments are precisely on time, the deal confirmations are highly professional and courteous - and all from my notebook and mobile phone! Why would I ever go to a bank to pay high fees and get a terrible exchange rate when I can get the best exchange rates and service from my office, whenever I like. I will certainly be using OzForex for the foreseeable future."
"We have been using your company to transfer funds to the USA for the last six months. Recently, we had a problem accessing funds out of a bank in Singapore for a large confirmed order and were not able to deliver as planned. Your staff were very supportive and pro-active in dealing with this situation. We would particularly like to thank Daniel Froud who went out of his way to help us. On all occasions we felt that he had the customer’s interest at heart, and he co-ordinated a successful conclusion. It was very much appreciated. All of our dealings with your company have been friendly, efficient and professional. We will recommend OzForex to anyone needing currency exchange. Thank you very much."
"It is very easy to use. I have used ANZ FX online, AuzExchange and you guys, and you are by a long shot best value, best service and best rate. I have recommended you guys to probably 5 of my mates."
“I first used Ozforex when I moved to Australia in 2003. I needed to transfer my pension and other cash from the UK on a regular basis and after looking at the services and charges provided by banks and other appropriate organisations I decided to use Ozforex That was one of the best decisions I have made. It is an easy and reliable system which is very user friendly without requiring high level computer skills. On the very rare occasions when I need extra advice the customer service response is fast and excellent and the fees are more than reasonable. I will always recommend Ozforex to my friends and colleagues”.
“Thanks...I always do recommend you folks...Just did to some other family....”
"I have just completed a series of deals with OzForex which has opened my eyes to the fact that within the world of retail high street banking and finance, it is possible to get good service. Despite enormous and nerve-racking difficulties caused by tardy and late funds transfer service from my major high street UK bank, I have managed thanks to OzForex, to get the most competitive, by a long way, conversion of funds into Australian dollars. I will most certainly be recommending OzForex to friends and family in Oz and the UK.
Meanwhile, I am taking issue at the highest level with the astonishingly poor service from my own bank to say nothing of their commercial uncompetitiveness. I have discovered that electronic banking is a marketing myth in the UK. The quill pen, inept paper shuffling and indifference reign supreme with disaffected staff the norm. I am annoyed that if I had real-time, instant services and joined-up banking systems, OzForex would have been able to do even better for me."
"A great service for anyone needing to transfer money. I had never transferred money before, you were very helpful and made it easy for me. I wouldn't hesitate to recommend your service. I was very impressed with the proactive, prompt & efficient service that you offered throughout the process, it's not very often you get to see it these days!
An easy to use website, with a simple registration and transfer process and if you're converting the cash yourself, it gets quite exciting too! A very professional service that I would highly recommend.
Thank you for helping to make our move to NZ smooth and painless. Thank you very much."
"I wish I had known about your service before. I regularly send money to South Africa and have been using my bank and paying over the odds for a rotten service. Excellent service, many thanks."
"I appreciate the service you have provided over the past few months. In retiring to Australia I have made half a dozen or so sterling transfers from the UK and each has arrived in my Australian account successfully. The exchange rates you provide are excellent, particularly when compared with the normal UK banking system.We were recommended to you by our son, who is in the mortgage business, and he suggested that this may be a reasonable method of achieving a favourable exchange rate. I must say that, initially, I was slightly concerned to trust someone I had never heard of to transfer my funds. Your initial phone call and follow up emails, however, put my mind at rest. You run a very professional company and your attention to detail, with constant email communication, is superb.If you ever require a reference relating to the trustworthy and professional nature of your company I shall be more than obliged to assist."
I have been using Ozforex regularly for the past 5 years to send my European salary back to Australia. Their service is exceptional and they also make it easy for normal people to access more complicated trading tools such as limit orders and forward trades. I have only ever had two small problems (one my fault and one theirs) but both were resolved very fast and efficiently. Whenever a new foreign worker starts in my office one of the first things I tell them about is using Ozforex to send their money home.
"Many thanks for your help guys. I will highly recommend you guys to my friends. If this is not the best customer service I don't know what is."
"Just a note to say thank you for a painless and swift currency exchange, so much sweeter and cheaper than the banks."
"Just wanted to say thank you to you and your team at OzForex! Your company is a wonderful aid to those needing to transfer funds internationally with little or no hassle.
You guys were amazing, professional and very pleasant to deal with. I will be recommending you to all my contacts who are relocating overseas as well as those who have left The great south lands shores."
"I must congratulate OzForex on the excellent service that I received from them for transferring funds from the UK to Australia. From the minute I first registered everything went smoothly and even though I was out of touch by email, I was always able to follow my affairs by phone. I would definitely recommend this service to anyone as the whole procedure is very straightforward and allows flexibility in order to obtain the best rates with very competitive charges. I look forward to further dealings with OzForex as I shall have some more funds in the future to transfer.'
"Was a pleasure to talk to you the other day. Good telephone service is increasingly rare nowadays!"
"My experience using OzForex was positive, with good economics and excellent support. The transaction went well and was recommended to a friend who used OzForex and was also very satisfied. I would rate OzForex and their support a 10 out of 10 and I will be using the service again."
"Thanks for the reply, the transfer went through very successfully. I have been so impressed by the way everyone in your organisation has responded during this transfer process. I spoke to at least four different people, by phone and email and there manner has been brilliant.
Everyone has been friendly, courteous, concise and engaging. I can honestly say that I have never dealt with an organisation that has such a high standard of customer care and service.
Congratulations on a job well done."
"Thank you for your assistance in this transfer. Actually setting up and completing the transaction was very simple indeed, I will recommend you and your company if I hear of someone in a similar situation. It was all so simple and fast and when you compare to High street banks the rate is very competitive.
Thank you once again."
"I've been using Ozforex for about six months now and I find them incredibly easy to work with and extremely efficient. To be honest, I was finding transferring money from the UK to Australia through the regular banks both time-consuming and ridiculously tied up with red tape; the whole process was driving me mad.
A friend mentioned Ozforex, I tried it the next day and have never looked back. The staff are always friendly and helpful and the Ozforex website is very user-friendly. I fully recommend it to anyone who needs to transfer money."
"Thanks for completing this transfer for me - your assistance over the past 6 months has been greatly appreciated. I have now moved back to Australia and will no longer be making any transfers but I would use your service again if the need ever arises."
"I needed to send a large chunk of Euros back home in Australian dollars. OzForex offer an incredibly easy, fast and flexible way to move and exchange funds internationally, and you get about the best forex rates you can (definitely better than the banks) for a fee of $20. They either convert immediately or hold for your instructions. I think, naturally, the biggest hurdle on the part of the user is trust as you must send your money to OzForex first and you have the fear that they will run off with it. Well, all I can say is they did a great job for me and I am sure they will do so for anyone else. If you think about it, these guys stand to make a lot more money from building a loyal client base than from ripping off a few people and destroying the OzForex business. Call them if you have concerns."
Can I just say how great I think your service is. The business "nuts and bolts" is obviously great, but I mean the actual customer service - everyone I have spoken to so far has had a very pleasant demeanor and treated me with respect and patience. Its a stark contrast to the 2 hour phone call (from over here in Australia to the UK) that I have just had with my own bank of 20+ years trying to organise this transfer - they simply didn't seem able, or were totally unwilling, to help. So thanks!
"My transaction is now complete and I must commend you on the efficient service and promptness of all replies. At all times I was kept informed and most times this was without asking but due to your follow up. There is no doubt that your service is many times better than that of any bank.
This is on top of the most critical factor - the excellent exchange rate OzForex offered me. On my transfer I consider I saved (or earned) more than $2,800. I will certainly refer any clients that need to transfer funds to your website and I will recommend OzForex based on my experience."
"I am really glad to have chanced on OZForex. I had no idea that transferring money could be so easy and hassle free. Especially since it is all done on the net and I did not even have to keep track of the exchange rate. I was informed by e-mail and text when the rate reached the level I wanted. To top it all – the staff are extremely helpful and very pleasant to deal with. Hopefully, I will never have to deal with a bank again – when it comes to forex deals."
"I have used OzForex to send funds from overseas to Australia. On each occasion they have been prompt, helpful and (importantly) have saved me money. I previously used large banks to perform foreign exchange transactions which usually took longer and always cost more. On each occasion that I have sent money using OzForex, I compared their rates to other organisations and I have always saved money. If banks offered exchange rates and customer service like this, maybe their reputation wouldn't be so bad. I congratulate OzForex on a great service which I would (and do) highly recommend to anyone wishing to transfer funds."
"I have returned to Australia recently after working in the UK for a few years. I was looking for an inexpensive, hassle-free solution for transferring pounds from my UK account to my Australian account. I initially contacted OzForex through their website, sending an email full of questions. I was amazed when I received a call from OzForex a few minutes later. All my questions were answered on the spot and the service explained thoroughly. Now that I have registered with OzForex, it takes only a few minutes for me to initiate a transfer request via the internet. I have found the service to be easy, fast, great value and most importantly secure. I am very impressed with the personal service I have received and highly recommend OzForex."
"Having been robbed by the banks for some time for foreign exchange, finding your site seemed just too good to be true! No charges, best rates guaranteed and best of all, international accounts so money can easily be transferred in a country of origin and appears as if by magic at the destination country and subsequently my account, no associated bank costs in or out, brilliant.
Ozforex is one of the truly incredible internet services of the current age and deserves to prosper. In three transactions alone I have benefited to the tune of over A$15,000 by using Ozforex over bank transactions and have saved several hundred dollars in charges.
I would like to thank you for your great service."
"Thank you very much for your phone call and e-mail. Terry and I are pleasantly surprised at the ease and speed with which you proceeded. It's a shame we did not know about you a couple of years ago but we will certainly deal with you again in the future."
"I must thank you and your staff again for your excellent personal and professional service and your very informative website which I hit many times over the last 6 months helping me to keep in touch with rates. I will have no hesitation to use your service again and will recommend you to anyone should the opportunity arise."
"May I say, that since moving from the UK 2 years ago I have been waiting for a cheap, secure and quick way to get the money from my bank in the UK to my bank here in AUS. For a long time I was apprehensive due to the amount I was transferring, concerned mainly with safety. That was when I found out about OZFOREX which ticked all my boxes (and I have many).
I can't fault you guys and will recommend you to everyone I meet who have similar requirements. I would like to say, the reasons for my transfer were ultimately down to the service, reassurance, notification and the personal touch you provided.
Thank you very much. Great company. My only advice, advertise more, it took me two years to find you!!"
"Would just like to write and say it is a pleasure to deal with such a friendly, professional and most important logical company if only you could teach some US banks a few things.
I have been having major problems with getting money out of my US account and into my Aussie account. Every time I call up Oz forex the service is friendly, understanding and sympathetic to the problems.
Again I am late getting money transferred due to my US bank holding the funds and spoke to Jennifer on the helpline, again the service was first class and makes dealing with OZforex a joy compared to the next phone call I have to make, to my US bank, which is long tedious and never seems to improve in service. Thanks again. Keep up the good work."
"Thank you very much for the great service. I have received all money in NZ. So fast, I can't believe it. Well done!"
"I wanted to write to give my thanks. I have had NOTHING but a positive experience with your Company, and wanted to let you know in writing that I think you have done a wonderful job, and I have recommended you to anyone that will listen.
I recently converted a large amount of Pounds Sterling to Australian dollars, and the dollar value has been fluctuating enormously this last month. Therefore, with such a large amount, a slight movement means a big difference to me. I was therefore delighted to find that the rate given was almost as good as I have seen the dollar value over the last 2 weeks!!
The customer service has been outstanding, both via email AND by phone, regardless of which country I have been living. This is a very comforting and reassuring aspect of your Company, in a day and age where all phone systems are automated recordings, or phone centres in Pakistan. The girl I spoke to on the phone, who rang instantly when I set up my transfer, was competent, intelligent, articulate, and well-spoken. This was very reassuring! And considering the minimal cost for transferring funds, I think this is a very impressive service, and definitely value for money (not something you see much these days!).
So thank-you very much for taking care of my finance in this regard. You will continue to receive my recommendations to those I find in need of your services!
All the best, and I look forward to doing business with you again."
"For any potential OzForex customers who have doubts as to whether this company can be relied upon or trusted, I can offer an assurance that, from my experience, OzForex goes above and beyond what could reasonably be expected of them when the situation arises.
I recently tried to transfer some funds to a bank account that I've had in the UK for some years. After calling the bank to obtain the necessary transfer details, I arranged the transfer through OzForex. A few days later when I called the bank again to make sure the money had arrived, I was advised that my account had become dormant (I wasn't given this vital piece of information before I arranged the transfer) and that there was no record of the funds being received.
Being naturally concerned, I called Linda at OzForex who followed up on my behalf. The upshot was that after a few days, the funds were located and I was provided with an international bank draft in pounds STG which I can now take to the UK with me in July. The draft is for the full amount which was originally transferred, there being no charge whatsoever to me. That's what I call service!
Please have no doubt that OzForex are trustworthy (in my opinion and, evidently, in the opinion of many others who have left testimonials on the web site). Thanks again to Linda for all her help. Great job."
"I've just recently had my second dealing with OzForex. Once again, I found the service provided by OzForex and, more particularly, the friendly help provided by Linda, to be exemplary. It's a shame that other financial institutions in Australia don't, in my experience, provide anything like the level of customer service that is commonplace with OzForex.
Well done again."
"As an importer of machinery, Ryan Manufacturing (RML) need to continually make decisions in regard to foreign currency transactions. 12 months ago we trialled OzForex based on their very competitive rates. We were so happy with the savings, the service and information provided and the unprecedented convenience of attending to forex via the internet that RML now only perform forex transactions via OzForex. We wonder why anyone would use the traditional methods. Thanks for providing such a valuable service."
"Our company has recently begun trading with you and I would like to congratulate you on your service. Since first looking at your site, and throughout each transaction since, I have had nothing but quiet efficiency of service. Your contact people have been most polite and effective, and monies have been transferred quickly and with no fuss.I am pleased to say I will be sure to pass your details on to friends and colleagues when mentioning transfers, and look forward to continuing with your service into the future."
"Thanks for your help today Michael. You were really efficient and prompt ( a lot faster than listening to music while on hold to Canada and the Bank of Montreal!!) I have only used it twice but I am really impressed with OzForex."
"Felt compelled to write in order to lavish praise on your customer service team. It's my first time dealing with OzForex (have registered because of new ING account) and I'm impressed. Quick response and excellent, expert service. In particular, Chris with his help in explaining how OzForex works and how to register and Daniel with with my post-register questions and follow up. They patiently and expertly answered all my questions so I would like you to pass on my thanks and perhaps throw awards or gifts at them. You have a great team and I hope you look after them. Great customer service is very rare these days."
"I just wanted to email to advise that Te’a has been particularly helpful, clear and efficient. She has responded to all my questions (and I have had numerous) in a timely and friendly manner. Thank you very much!"
"The money arrived here on Thursday afternoon!!!! After yet more paperwork required by the Canadian bank, they released the funds to us on our Friday lunchtime! Happily we are now in a position to pay for our house! Thank you so much for the great customer service. It has been very stressful, and you have helped enormously to ensure that we had at least no worries on your part. In fact, the money transfer through OzForex was the only bit that went smoothly in the whole transaction! Having worked in marketing for 20 years, I know how rare the positive comments are - and how much they are appreciated. I don't give them out easily... only when well deserved! Thanks again."